The Guarantee Stack
We carry the risk at every step.
You never pay for something you haven't seen work.
Every product carries its own specific, testable guarantee. Together they form the Citamark Guarantee Stack. This isn't a marketing device. It's a forcing function on our own delivery discipline.
Prototype or free.
The Diagnostic is five days. You get a time-and-motion review of your entire operation, the Labor Heat Map ranking every task by AI-replaceability and dollar impact, the full architecture for what we'd build, and a working prototype of the highest-ROI system already running on your real tools.
If we don't deliver a working prototype by Day 5, you pay nothing.
You keep everything we produced up to that point. The operational map. The Heat Map. The architecture. No strings, no clawbacks.
The only way this guarantee doesn't trigger is if we ship the prototype. That's the only outcome we're building toward.
Live on schedule or 50% off.
The Build is a production-grade AI system, scoped to the highest-ROI opportunities in your Labor Heat Map. We commit to a launch date in writing at the start. Not a rough estimate. A date, in the proposal, with the Build Guarantee attached.
If we miss that date on our side, your Build invoice drops by 50%.
The only exception is delay caused by the client side: missing tool access, unreturned approvals, or scope changes mid-build. We flag those in writing the moment they happen.
This guarantee is why we design the systems before we build them. The Diagnostic de-risks the Build. We know what we're building before we commit to the date.
Cancel anytime. 90-day ROI backstop.
Care is the ongoing partnership. We keep your systems running, surface the next category of work to remove each quarter, and deliver a monthly ROI report with the headline number: Net Dollars Saved.
Cancel any month. No contracts. No penalties.
90-day ROI backstop. In your first 90 days, if the monthly Net Dollars Saved doesn't exceed the retainer cost, that month is free. You don't have to ask. The refund triggers from the report.
The Net Dollars Saved number is either above the fee or we refund automatically.
Why we can do this
We guarantee because we design the systems before we build them. The Diagnostic de-risks the Build. The Build de-risks Care. Each product proves out the next.
We use conservative ROI math on purpose. The Net Dollars Saved dashboard uses a 70% substitution rate by default. We use loaded labor costs. We deduct everything. The actual experience always exceeds what the dashboard shows.
We carry the risk because we believe in the work. Every guarantee is a bet on ourselves.
Three guarantees. One stack.
Every yes is a small yes because we carry the downside at every stage.
Diagnostic
Prototype or free
Day 5 working prototype or you pay nothing
Build
On schedule or 50% off
Committed date in writing. Miss it, half off.
Care
Cancel anytime
No contracts. 90-day ROI backstop.
Ready to start risk-free?
The Diagnostic is the first step. Five days, working prototype on your own tools, or it's free.